Terms of service

CREDIT LIMITS

Premium Apparel sets credit limits on all accounts.  Payment is required when limit is reached.

 

PAYMENT METHOD

We accept Direct Deposits and credit card

• If using credit card please phone Premium Apparel on (09) 528 9977
• When paying via direct deposit please use your customer name and invoice number so we can identify the payment. Please send an email confirming this has been done

 

TERMS

After a trial period has been established, all goods are sold subject to invoice being paid within 30 days from statement.  Any account over 45 days will go on hold until account has been paid.  A review of ongoing credit will be made.

All goods remain the property of Premium Apparel Ltd and ownership of all goods does not pass on until paid in full.

 

VOLUME PRICING

For quantities in excess of 2500 pieces please contact your sales executive for discounts that may apply.  

 

PREMIUM APPAREL SHOWROOM AND WAREHOUSING

All goods are dispatched from our Auckland warehouse located at: 94 Highbrook Drive East Tamaki.

Orders may be collected but must be ordered the day before and can be collected between 8.30 am and 4.00pm Monday to Friday once packed.  When ready for collection an e-mailed invoice will be sent through to your accounts department.  If a specific person needs to be notified you will need to note this clearly on your order in the “comments section”.

 

GST

All prices are exclusive of GST. 15% GST must be added to all prices

 

ORDERING

We do not accept phone orders.

Orders should be placed via our online ordering site. www.premiumapparel.co.nz.

Please contact one of our staff for your login and password.  When placing your order the system will ask for the following details

- Order Number

- Detailed delivery address (Note deliveries occur between 8.00am and 5pm Monday to Friday and a signature is required upon delivery).

- Special instructions. E.g. a note can be added giving an authority to leave without signature of delivery in the comments box upon checkout. Have the package attention to a specific person, contact number of the receiver. Etc.

 

NOTE: Premium Apparel Ltd bears no responsibility for goods delivered to locations where an authority to leave has been requested.

 

Due to the high volume of orders received on a daily basis we are unable to consolidate orders.  Orders placed separately will be treated as separate orders and both will incur freight charges should they apply.

NOTE: Premium Apparel bears no responsibility for orders placed under your company name when using the online ordering system.

 

Orders placed after 12:00pm may not be dispatched until the following business day.

 

FREIGHT

We use New Zealand Couriers as our primary carriers.  For large local orders which are palletized we use a bulk carrier.

For urgent orders please contact the office for a price.

Note:  NZ Couriers cannot give any guarantees with regards to on time deliveries.  Therefore, we are unable to offer any compensation for any late deliveries.

 

INCORRECT SUPPLY & SHORTAGES

Goods which have been incorrectly supplied or which are found to be faulty may be returned for a replacement or credit after a Return Material Authorisation (RMA) number has been issued.

It is at the discretion of Premium Apparel Ltd to credit or resupply shortages.

It is the responsibility of the customer or their agent, where goods are delivered to a 3rd party (i.e.: your decorator) to check that the goods are as ordered (style / colour/ quantity) prior to decoration.

Discrepancies must be advised within 48 hours of the goods being delivered.

Incorrectly supplied goods that are decorated will be invoiced.

Claims for shortage will not be accepted after goods have been decorated.

No claims for costs of decoration on incorrectly supplied or short shipped goods will be accepted.

CHECK YOUR DELIVERIES CAREFULLY

Inspection of your order is YOUR responsibility, If you ship to a third party it is your responsibility to have them inspect the order.

 

CANCELLED ORDERS OR INCORRECTLY ORDERED GOODS

If goods are incorrectly ordered or an order cancelled after it has been shipped, it is the responsibility of the customer to return the order and a restocking fee will apply.

Our Restocking fee is determined on a case by case basis

A return Material Authorisation (RMA) number MUST be provided prior to goods being returned. 

Goods can only be returned within 20 business days from delivery.

If an order has been cancelled after it has been packed but prior to invoicing or despatch a restocking fee may be applied.

Credit claims for shortage will not be accepted if the goods are delivered to a 3rd party (i.e. Your decorator) and the claim is not made within 48 hours of delivery or prior to the goods being decorated.

Any decorated goods or goods not in original condition (excluding faulty goods) will not be accepted for credit.