Refund policy

CANCELLED ORDERS OR INCORRECTLY ORDERED GOODS

If goods are incorrectly ordered or an order cancelled after it has been shipped, it is the responsibility of the customer to return the order and a restocking fee will apply.

Our Restocking fee is determined on a case by case basis

A return Material Authorisation (RMA) number MUST be provided prior to goods being returned. 

Goods can only be returned within 20 business days from delivery.

If an order has been cancelled after it has been packed but prior to invoicing or despatch a restocking fee may be applied.

Credit claims for shortage will not be accepted if the goods are delivered to a 3rd party (i.e. Your decorator) and the claim is not made within 48 hours of delivery or prior to the goods being decorated.

Any decorated goods or goods not in original condition (excluding faulty goods) will not be accepted for credit.

 

RETURNING GOODS

Any stock being returned MUST have a Return Material Authorisation (RMA) number attached and must have a copy of the invoice.  Orders must be returned in original packaging and in a saleable condition.  An RMA needs to be obtained prior to goods being returned.  Goods sent without an RMA attached will not be accepted by our returns department.

All Result Jackets are individually tagged, and poly bagged.  Any returns for Result Jackets must be sent back in the same condition as received.  Swing tags must be intact, and garments must be in their original poly bag.

It is at the discretion of Premium Apparel to not accept back Result jackets should they not meet this criteria.